At JustSaiyan Gear, we know you’re on a journey to unleash your ultimate form. That’s why we’ve created a straightforward FAQ to address your most common questions about ordering, shipping, and caring for your gear. Read on to find everything you need to know to shop with confidence.

ONLINE ORDERING, ACCOUNTS & PAYMENT

Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. Gift cards can be used alongside one discount code per order during checkout.

How long does it take for my order to be processed and shipped?

Orders are handmade to order and typically take 20-25 working days for production, depending on seasonal holidays. Shipping times depend on your selected shipping method (EXPRESS: 3-5 days; ECONOMY: 14-21 days). You will receive tracking details once your order is dispatched.

How do I place an order?

Placing an order is simple! Browse our site, select your favourite gear, and use the shopping cart function to check out. You can create an account to easily log in, track your orders, and manage your information for future purchases.

How do I pay for my order?

We accept secure payments via our 128-bit SSL encrypted processor, allowing you to use Credit or Debit Cards safely. Currently, we do not accept internet banking or cheques for customer orders (except for wholesale inquiries).

Can I use more than one voucher code per order?

We can only accept one discount code per order. Discount codes cannot be stacked. The only exception is when using a gift card; you can apply one discount code along with your gift card in the same order. If you have a promo coupon or gift card, make sure to click on "Redeem your code" in the checkout.

Do you have minimum orders?

There are no minimum order quantities! You can order as much or as little as you like. For wholesale inquiries or bulk orders, email us at hello@justsaiyan.co.

Can I cancel my order?

You can cancel your order while its status is "Awaiting Processing." Once the status changes to "Processing," cancellations are subject to a fee based on the progress of your order, currently set at 50% per item. Please email hello@justsaiyan.co to request a cancellation and discuss your options.

How can I check my order status?

Log into your account and navigate to "My Account" > "My Orders." From there, you can view the status of all your orders. Alternatively, ask our customer service team at hello@justsaiyan.co for a status update and an estimated shipping time.

DELIVERY, RETURNS & CARE

What happens if my parcel is delayed?

If your parcel is delayed beyond the estimated shipping time, please contact us at hello@justsaiyan.co. We will work with our shipping partners to investigate and resolve the issue as quickly as possible.

Can I make changes to my order after placing it?

Yes, you can make changes while your order is in "Awaiting Processing." Remember, our gear is handmade to order, meaning your order is bespoke for you. Once the status updates to "Processing," no further changes can be made. Double-check your order before confirming to avoid issues.

Why have I been charged import tax/duty, VAT, or GST?

You may be required to pay import taxes, duties, or VAT/GST when your parcel enters your country. JustSaiyan Gear makes every effort to minimize these fees through careful packaging, labeling, and documentation, but we cannot guarantee avoidance. Please contact your local customs office for specific information about your country’s regulations.

Can I make changes to my order after placing it?

Yes, you can make changes while your order is in "Awaiting Processing." Remember, our gear is handmade to order, meaning your order is bespoke for you. Once the status updates to "Processing," no further changes can be made. Double-check your order before confirming to avoid issues.

I received my order, but an item is missing or incorrect. What should I do?

We’re sorry for the inconvenience and are here to help. Here’s what to do:

• Contact us at hello@justsaiyan.co within 5 business days of receiving your package.
• Provide photos of the incorrect or missing items, as well as the front and back of the packaging.
• We’ll work quickly to remake and send the correct gear to you.

How long will your products last? What are the washing instructions?

Our products are designed to last, with vibrant colors that never fade. We have customers with gear from 2014 that is still going strong and as vibrant as ever. To keep your gear looking amazing:

• Wash gently in cold water.
• Use a mild detergent—avoid bleach or stain removers.
• Turn garments inside out before washing.
• Line dry or use a cold/warm air dryer.

Where is JustSaiyan Gear made?

Our gear is handmade to order using high-quality poly-blend fabrics. The magic happens at our JustSaiyan Hub in China, where our in-house team collaborates closely with trusted suppliers who produce the finest materials for our battle-ready activewear. From design to packing, every step is handled with precision to ensure that our gear meets the highest standards and helps you unleash your ultimate form.

Can I pre-order limited-edition designs?

Occasionally, we offer pre-orders for exclusive designs. Follow us on social media or subscribe to our newsletter to stay updated on new releases and pre-order opportunities.Our gear is handmade to order using high-quality poly-blend fabrics. The magic happens at our JustSaiyan Hub in China, where our in-house team collaborates closely with trusted suppliers who produce the finest materials for our battle-ready activewear. From design to packing, every step is handled with precision to ensure that our gear meets the highest standards and helps you unleash your ultimate form.

Do you ship to PO boxes or military addresses?

Yes, we can ship to PO boxes. However, please note that shipping to military addresses may have additional restrictions. Contact us if you have specific concerns.

What sizes do you offer?

We offer a wide range of sizes to accommodate all warriors. Check our detailed size guide on the product page for exact measurements, or contact us at hello@justsaiyan.co if you need help selecting the right size.

How do I become an ambassador or affiliate?

We love working with passionate fans of JustSaiyan Gear! If you’re interested in becoming an ambassador or affiliate, email us at hello@justsaiyan.co with your social media links and a brief description of your audience.

Refer to Our Shipping and Exchange Page

For detailed information about shipping options, delivery times, and our exchange process, please visit our Shipping and Exchange page. It contains everything you need to know to make your JustSaiyan Gear experience seamless and worry-free.

Still Have Questions?

If your question isn’t covered here, don’t hesitate to contact us at hello@justsaiyan.co. We’re here to ensure your shopping experience is as powerful and worry-free as possible.

Thank you for choosing JustSaiyan Gear. Time to train inspired and unleash your ultimate form!